What do I need to sign up?
To create an account with us all you need is:
- An email address
- Have a valid government issued ID proving you are 19 or older.
- For local Vancouver delivery we can check your ID at the door, you do not need to upload it to us to sign up. If you are ordering for the 1st time and want contact-less delivery you will need to upload your ID. All mail order and contact-less delivery new members must upload an ID.
What is you local delivery area? What is your minimum order requirements? How fast does my order come.
Short answer is we deliver SAME DAY to Vancouver, Burnaby and the North Shore. Our average delivery times are 30min – 2:00hrs. Our office is located in Vancouver, so you can kinda gauge from their. Depending on where you live your minimum order is anywhere from $60 – $100. Extended zones including UBC, Horseshoe Bay, Deep Cove, and New Westminister require a $200 minimum order. Click here to check out the delivery map for Vancouver. Click here to check out the delivery map for Burnaby. Click here to check out the delivery map for the North Shore
Do you deliver same day to Coquitlam, Surrey, Richmond, Langley, Maple Ridge or Abbotsford?
No. We do not deliver to any of these cities same day. If you want our products and you live in these cities we can mail your order to you. Typically it takes 1-2 business days to arrive via mail.
Is it safe to order mail order marijuana in Canada?
Cannabis has been shipping through the mail for over two decades and there are no documented cases of individuals being criminally charged from receiving cannabis in the mail. Now that cannabis is legal, the risks on the receiving end of things are essentially non existent. Anyone could “gift” you cannabis and send it to you in the mail. All provincial governments now send cannabis in the mail as well. It is simply not something Canada Post is checking for, in fact they are now selling smell proof shipping bags lol!
Where do I upload my ID?
You can upload your ID at checkout, or by clicking the register button on the home page. If you bypass the ID upload and then want contactless delivery you will have to email us a copy of your ID, otherwise we will have to delete your account and have you recreate it. We only have the ability to upload your ID to our secure server when you create an account.
Do you keep a copy of my ID on your website.
No! We delete your ID from our system as soon as we verify your age. You will be able to see in your account settings or if you order whether your ID is still uploaded to your account. If you make an order and don’t see your ID, it means we’ve deleted it. If paying by e-transfer your ID name must match the name on the e-transfer.
Can I black out sensitive information on my ID?
Yes! We only want to see a picture of you and your birthdate. We value our privacy and extend that to our members as well. You can tape over or blackout your ID number, address or any other info. We only need your name, date of birth and a picture.
Can I edit or cancel my order?
It depends if your order has already been processed for shipping. You can always email us to check the status of your order. If you mess up on an order you can always cancel it and resubmit a different order. Please let us know if you do so that we can cancel the first order.
What will happen to my order if I don’t submit payment?
We will hold on to the order for 2 days. Please let us no ASAP if there is a delay in payment as our products are generally in limited supply.
Is tax included in your prices?
Our prices DO NOT include the tax.
- 5% GST is added to every order at checkout.
What are the shipping fees / delivery fees?
For orders $99 or under shipping is a flat rate of $20 and orders over $99 we offer free shipping! This is for our Canada Wide mail order service.
For Info on LOCAL DELIVERY click on the city you want info on:
How long will it take for local delivery?
We now offer same day delivery for the North Shore, Vancouver and Burnaby. Here are some estimates:
- We will update you when you order but typically our delivery times are 30 mins – 2hrs.
How long will it take to receive my order by mail?
We ship via Canada Post Express which takes between 2 to 5 business days depending on your location. Your order should arrive no more than 2 business days from the estimated arrival date (that is 2 days after the 3-5 business days). If it is beyond this window (5 to 7 business days) we will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen after the investigation then we replace it for free ONCE. Please be patient with us as we do this. We want you to get your package!
*PLEASE NOTE* If you are ordering from Northern Quebec, Nunavut or NWT we are experiencing a high number of package seizures and thefts and will not be able to replace lost orders. know that when you place an order you are placing it at your own risk. Thank you for understanding.
Do you offer discreet shipping?
We always ship in discreet packages and use vacuum sealed smell proof packaging for our products. We ship with no labeling on the outside of our packaging so it won’t draw any attention.
What if my package is heading to the wrong destination?
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit / letter, it can cause a routing error and your package could be delayed 1-2 days.
*Please note: In over two years of operations this hasn’t happened yet.
My tracking number doesn’t work? What do I do?
Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. So please wait 24 hours and the tracking should be correct. If it does not, please email email@example.com and we will look into it.
Why does Canada Post say my package is “successfully delivered” when I have not received my order?
There are 2 likely scenarios as to why this is happening:
- the postal worker put it in the wrong mailbox, OR
- the postal worker will scan all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If your package says delivered and you haven’t received it contact us first. Please do not contact Canada Post because trust us, as the receiver of the package they will not be able to do anything about tracing or locating your package. The sender (us) will have to contact them to find out what is happening with it.
Where do you ship from?
All orders ship from British Columbia.
Do you ship outside of Canada?
Unfortunately, no. Maybe one day!
Do you have a loyalty or rewards program?
Yes, and it’s the best in Canada! Read all the details on our Loyalty Program Page.
How does your referral program work?
Good question! We get this one a lot.
- We give you $20 store credit for each person you refer.
- We do this by adding 200 points to your account.
- Simply have your friend sign up and send us a email to let us know who you referred, send the email to firstname.lastname@example.org. Please include the email of the person you referred in the message so we can look up their account and add the points.
- Note: We only add the 200 points to your account ONCE YOUR REFERRAL HAS MADE A PURCHASE. We aren’t giving out discounts to “ghost” referrals. Remember that your friend can use our “1st timer” coupon to receive 20% off their 1st purchase.
Do you give refunds or exchanges for products?
No we do not. We can add points to your account as a credit for future purchases under certain circumstances.
My order is being cancelled or your not fulfilling my order? Why is this happening?
Every once and a while we get new members that decide to harass us and in general not be very nice people. We love our members and we are genuinely here to help them. With that being said, we also absolutely reserve the right to refuse customer service at our discretion.
What about other questions I have?
We guarantee efficient communication to our members and speedy delivery of orders, without neglecting individual concerns. Details are important to us so we pay attention to every last one.
Our goal is to translate this attention to detail into informed, thoughtful and effective service so that you not only come away with the best product but a product that is tailored to your needs and tastes.
We’re proud of the products we offer and we want you to know why. Which is why we offer prompt and meaningful assistance to our members. No matter what your question or concern may be, we will work with you on it until you’ve got your answer. Give us a shout on our live chat or email us at email@example.com.
If you are experiencing issues with an order please report it within 2 business days of it’s arrival. Issues reported later than that will not guarantee replacement or compensation.