1ST TIMER Coupon is not working for me? I really want to try your products, and more importantly I want 20% off!
Make sure you put a space in the coupon code ie “1st Timer” instead of typing “1stTimer”… it only works with the space.
When I checkout i’m getting an error that says “there are no shipping options available”. I’m in your delivery zone so why am I getting this message?
Our site is set up to only accept orders that are at least $40. This is so we don’t get a bunch of orders outside our delivery zone for $10-$20 that we have to cancel. If you use discounts, coupons or rewards points and it makes your order fall below $40 you will get the message about “no shipping options available”
I’m in your free delivery zone but I’m being charged a $15.00 dollar fee. I thought shipping was free? What’s up with that?
Our shipping calculator is based on postal codes. This is especially true for our local delivery zones as we have to enter thousands and thousands of postal codes to differentiate between our $40 minimum zone and our $99 minimum zones. Here is some likely reasons why your getting this fee:
- If your in Vancouver, North Vancouver or Burnaby within our $40 minimum delivery zone we may not have entered your postal code into the system. This especially happens if you live in a newly constructed building as they often create a new postal code. Contact us and we will remove the delivery fee.
- If your in West Vancouver, Kitsilano, South Vancouver, Deep Cove, SFU we have a minimum order requirement of $99. If you order under $99 your going to be charged a $15.00 fee. If you make your order over $99 you won’t be charged the fee.
What do I need to sign up?
To create an account with us all you need is:
- An email address
- Be 19+ years of age
Is This Business Legit?
We have been helping medicinal patients in the Vancouver metro area since 2016. We operated a dispensary until it was shut down post legalization. We tried to apply for a retail recreational license, we were provincially approved by British Columbia but were denied municipally due to “a lottery system”. Since we felt a strong responsibility to the thousands of medical patients we served in our community we decided to take our operation online. We also feel much more connected to the medicinal marijuana and craft cannabis community than we do the publicly traded corporate cannabis companies that now dominate the recreational market. Because we incurred significant hardships from being shut down, we decided to expand our private membership base to individuals across Canada. Hence we became Canada Wide Weed. We built the site out in early 2017 as a way to help people from our local shop still source from us if they were out of town or had moved away. In 2019 the website became our only way of continuing our operations. Since we no longer had a shop we implanted a same day delivery service for our members in Vancouver. We expanded our range to the North Shore and Burnaby as this was primarily where most of our local patients lived.
What kind of payments do you accept?
For Mail Order:
We only accept E-transfer.
For Local Same Day Delivery in Lower Mainland Vancouver:
We accept Cash on Delivery
We also accept E-transfer.
Do
you take credit cards?
No.
Do you take PayPal?
No.
Do you take Cryptocurrency?
No.
Common issues with website:
1ST TIMER Coupon is not working for me? I want 20% off!
Make sure you put a space in the coupon code ie “1st Timer” instead of typing “1stTimer”… it only works with the space.
I can’t checkout! This happens because your not logged in to your account. In order to purchase from us and complete your order you must be logged in.
All you need is an email address to sign up and to create a password.
Can I edit or cancel my order?
It depends if your order has already been processed for shipping. You can always email us to check the status of your order. If you mess up on an order you can always cancel it and resubmit a different order. Please let us know if you do so that we can cancel the first order.
What will happen to my order if I don’t submit payment?
We will hold on to the order for 2 days. Please let us no ASAP if there is a delay in payment as our products are generally in limited supply.
I
s tax included in your prices?
Our prices DO NOT include the tax.
- 5% GST is added to every order at checkout.
Same day local delivery questions:
What is
you local delivery area?
You can click on our menu item “Delivery” for more info. Here is links to area’s we serve. Click on them for more info.
Whats your minimum order for local delivery?
It’s $40 for the following cities:
- Downtown Vancouver
- East Vancouver
- North Vancouver
- Burnaby
It’s $99 for the following cities
- Kitsilano
- West Vancouver
- Deep Cove
- New Westminster
How long will it take for local delivery?
30 mins – 2 hours. Just depends on location and how busy we are.
Do you deliver same day to Langley, Maple Ridge or Abbotsford?
We can schedule a next day delivery for these areas for orders +$250. (after any discounts)
If you want our products and you live in these cities we can mail your order to you.
Shipping is free for orders over +$99
Typically it takes 1-2 business days to arrive via mail.
What about Surrey, Richmond, and Port Coquitlam.
There is a $200 minimum order to go to these locations and delivery will be scheduled when we aren’t busy to drop it off.
Mail order questions:
Is it safe to order mail order marijuana in Canada?
Cannabis has been shipping through the mail for over two decades and there are no documented cases of individuals being criminally charged from receiving cannabis in the mail. Now that cannabis is legal, the risks on the receiving end of things are essentially non existent. Anyone could “gift” you cannabis and send it to you in the mail. All provincial governments now send cannabis in the mail as well. It is simply not something Canada Post is checking for, in fact they are now selling smell proof shipping bags lol!
What are the shipping fees
For orders $150 or under shipping is a flat rate of $20 and orders over $150 we offer free shipping! This is for our Canada Wide mail order service.
How long will it take to receive my order by mail?
We ship via Canada Post Express which takes between 2 to 5 business days depending on your location. Your order should arrive no more than 2 business days from the estimated arrival date (that is 2 days after the 3-5 business days). If it is beyond this window (5 to 7 business days) we will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen after the investigation then we replace it for free ONCE. Please be patient with us as we do this. We want you to get your package!
*PLEASE NOTE* If you are ordering from Northern Quebec, Nunavut or NWT we are experiencing a high number of package seizures and thefts and will not be able to replace lost orders. know that when you place an order you are placing it at your own risk. Thank you for understanding.
1ST
TIMER Coupon is not working for me? Help I want 20% off my 1st order!
Make sure you put a space in the coupon code ie “1st Timer” instead of typing “1stTimer”… it only works with the space.
Do you offer discreet shipping?
We always ship in discreet packages and use vacuum sealed smell proof packaging for our products. We ship with no labeling on the outside of our packaging so it won’t draw any attention.
What if my package is heading to the wrong destination?
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit / letter, it can cause a routing error and your package could be delayed 1-2 days.
*Please note: In over two years of operations this hasn’t happened yet.
My tracking number doesn’t work? What do I do?
Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. So please wait 24 hours and the tracking should be correct. If it does not, please email [email protected] and we will look into it.
Why does Canada Post say my package is “successfully delivered” when I have not received my order?
There are 2 likely scenarios as to why this is happening:
- the postal worker put it in the wrong mailbox, OR
- the postal worker will scan all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If your package says delivered and you haven’t received it contact us first. Please do not contact Canada Post because trust us, as the receiver of the package they will not be able to do anything about tracing or locating your package. The sender (us) will have to contact them to find out what is happening with it.
Where do you ship from?
All orders ship from British Columbia.
Do you ship outside of Canada?
Unfortunately, no. Maybe one day!
Do you have a loyalty or rewards program?
Yes, and it’s the best in Canada! Read all the details on our Loyalty Program Page.
How does your referral program work?
Good question! We get this one a lot.
- We give you $20 store credit for each person you refer.
- We do this by adding 200 points to your account.
- Simply have your friend sign up and send us a email to let us know who you referred, send the email to [email protected]. Please include the email of the person you referred in the message so we can look up their account and add the points.
- Note: We only add the 200 points to your account ONCE YOUR REFERRAL HAS MADE A PURCHASE. We aren’t giving out discounts to “ghost” referrals. Remember that your friend can use our “1st timer” coupon to receive 20% off their 1st purchase.
Do you give refunds or exchanges for products?
No we do not. We can add points to your account as a credit for future purchases under certain circumstances.
My order is being cancelled or your not fulfilling my order? Why is this happening?
Every once and a while we get new members that decide to harass us and in general not be very nice people. We love our members and we are genuinely here to help them. With that being said, we also absolutely reserve the right to refuse customer service at our discretion.
What about other questions I have?
We guarantee efficient communication to our members and speedy delivery of orders, without neglecting individual concerns. Details are important to us so we pay attention to every last one.
Our goal is to translate this attention to detail into informed, thoughtful and effective service so that you not only come away with the best product but a product that is tailored to your needs and tastes.
We’re proud of the products we offer and we want you to know why. Which is why we offer prompt and meaningful assistance to our members. No matter what your question or concern may be, we will work with you on it until you’ve got your answer. Give us a shout on our live chat or email us at [email protected].
If you are experiencing issues with an order please report it within 2 business days of it’s arrival. Issues reported later than that will not guarantee replacement or compensation.