FAQ

What do I need to sign up?

To create an account with us all you need is:

  • An email address
  • Have a valid government issued ID proving you are 19 or older

Is it safe to order from Canada Wide Weed?

The federal government has been evolving to accommodate the inevitable legalisation of cannabis sales in some capacities.  Cannabis has been shipping through the mail for over two decades and there are no documented cases of individuals being criminally charged from receiving cannabis in the mail.  We do understand that legal climate around cannabis is transitioning and there still remains risks involved for all parties.

Where do I upload my ID?

To create an account with Canada Wide Weed, we require a photo ID to ensure you are at least 19 years of age.  If it’s your first order, you can upload your ID at checkout, or by clicking the register button on the home page.

Can I edit or cancel my order?

It depends if your order has already been processed for shipping.  You can always email us to check the status of your order.   If you mess up on an order you can always cancel it and resubmit a different order.  Please let us know if you do so that we can cancel the first order.

What will happen to my order if I don’t submit payment?

We will hold on to the order for 2 days.  Please let us no ASAP if there is a delay in payment as our products are generally in limited supply.

Is tax included in your prices?

5% GST is added to every order at checkout.

What are the shipping fees?

For orders $150 or under shipping is a flat rate of $15 and orders over $150 we offer free shipping!

How long will it take to receive my order?

We ship via Canada Post Express which takes between 2 to 5 business days depending on your location. Your order should arrive no more than 2 business days from the estimated arrival date (that is 2 days after the 3-5 business days). If it is beyond this window (5 to 7 business days) we will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen after the investigation then we replace it for free ONCE. Please be patient with us as we do this. We want you to get your package!

*PLEASE NOTE* If you are ordering from Northern Quebec, Nunavut or NWT we are experiencing a high number of package seizures and thefts and will not be able to replace lost orders. know that when you place an order you are placing it at your own risk.  Thank you for understanding.

Do you offer discreet shipping?

We always ship in discreet packages that are vacuum sealed with no labeling on the outside of our packaging so it won’t draw any attention.

What if my package is heading to the wrong destination?

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post.  Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit / letter, it can cause a routing error and your package could be delayed 1-2 days.

My tracking number doesn’t work?  What do I do?

Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. So please wait 24 hours and the tracking should be correct. If it does not, please email orders@canadawideweed.com and we will look into it.

Why does Canada Post say my package is “successfully delivered” when I have not received my order?

There are 2 likely scenarios as to why this is happening:

  • the postal worker put it in the wrong mailbox, OR
  • the postal worker will scan all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file an investigation with the post office. Canada Post will file an investigation which can take up to 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed lost, we will send you a 1x replacement free of charge because we want to make you happy.

From Canada Post
“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

a) with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
b) their Community Mail Box for the item or parcel compartment key;
c) around their property to see if the item was left in a safe location or in a mailbox attached to their home.”

Where do you ship from?

All orders ship from British Columbia.

Do you ship outside of Canada?

Unfortunately, no.

Do you have a loyalty or rewards program?

Yes, and it’s the best in Canada! Read all the details on our Loyalty Program Page.

What about other questions I have?

We guarantee efficient communication to our members and speedy delivery of orders, without neglecting individual concerns. Details are important to us so we pay attention to every last one.

Our goal is to translate this attention to detail into informed, thoughtful and effective service so that you not only come away with the best product but a product that is tailored to your needs and tastes.

We’re proud of the products we offer and we want you to know why. Which is why we offer prompt and meaningful assistance to our members. No matter what your question or concern may be, we will work with you on it until you’ve got your answer. Give us a shout on our live chat or email us at orders@canadawideweed.com.

If you are experiencing issues with an order please report it within 2 business days of it’s arrival. Issues reported later than that will not guarantee replacement or compensation.